Article by Chris Costi, Last update at April 15, 2019
The cloud-based, Upserve (Breadcrumb) POS system is part of the Upserve management platform, which also provides payment processing and business analytics in one comprehensive and easy to use system. This US based company has offices in New York, Denver, Providence and San Francisco and offers instant customer service, 24/7, to all their US based clients. Upserve has created their point of sale system especially for the restaurant trade and they offer all the tools needed to run your business efficiently and successfully. This single management platform is cloud-based and considered to be a cost effective point of sale solution for the food industry. Upserve point of sale software can be adapted to your unique needs and demands from back of house inventory to front of house customer requests. A world class guest book makes it easy to keep all your customers data and preferences in one location. Track online reviews and essential information with Upserve Reputation, or use Upserve HQ to organize all relevant information regarding your menu and sale trends, in one easy access, location.
Upserve offers an affordable flat fee with 3 packages that are designed to suit any sized restaurant business. They offer a full set of hardware and POS licenses for one low monthly price, with an additional charge of $50, per terminal license. Their CORE package, which is suitable for one location restaurants starts at $99 per month. The PRO package is available for multi-location terminals or larger restaurants and starts at $249 per month, per location. Lastly they offer the ENTERPRISE package which is suitable for large multi-location groups of up to 500 locations. For this package you would need to contact Upserve for a quote. All your hardware needs can be obtained through Upserve, which also offers a new iPad every 2 years with their hardware refresh program. Onsite installation services are conducted by experts from the company who will configure the system and get it ready for use. This will cost an average of $850 per installation.
For merchants on the go, Upserve Live allows you to have your restaurant management software on you smartphone or iPad. This will give you complete control of all aspects of your business, any time, wherever you are. You can track sales, labour costs, discounts, guest behavior and much more. This iOS and Android app is designed to give you full access to your restaurants performance in real time. Upserve Live gets key information from the Upserve POS and combines it with advanced analytics from Upserve HQ to give you key information in a single app. Another plus with this app is that it is always on, even if you are offline. This app can be used for single and multi-unit restaurants.
Upserve is also considered to be one of the most efficient point of sale systems for bars, cafes, wineries and bakeries. The ability to utilize specific analytics for all types of food industry based businesses, is a huge plus that will save you money in the long run. Getting paid is also easy with Upserve Payments. Transparent flat rate per transaction, makes it easy to keep track of all charges and there is no paying a percentage of sales, just an interchange pass through plus $0.15. The restaurant merchant services offered make it simply to accept all types of payments from your customers. Upserve offers the first EMV solution that is specifically built for restaurateurs, certified PCI Level 1 processing and a high level of security with each transaction.
Upserve point of sale software offers instant insights into how your restaurant is functioning. You can track your sales daily, weekly or monthly and also draw on comparisons from previous years or months, at the click of a button. The creation of customized reports on all aspects of your restaurant from sales, menu preferences and problems, to employee performance are easy accessed. Upserve allows you to update records without disrupting workflow and offers one of the safest cloud-based options available, which will also allow you access if you are offline. Use previous records from the past to improve daily operations and empower staff to keep on improving the bottom line of your business. Real time analytics and reports will allow you to make informed business decisions and tackle problems instantly as they arise. Keep tabs on discounts and comps which are inevitable in the food service industry. You will be able to track these transactions and who has given them in real time. This information will give insight into what is not working and being sent back by your customers and allow you to take the necessary steps to rectify the matter.
This app allows you to access each restaurant location in one app. Upserve offers this cloud-based app which can be accessed from anywhere at any time. There is no need to have Wi-Fi and you can access all restaurant analytics in real time. Access results from your POS, payments and Upserve HQ with intuitive reports without having to access multiple locations, from one single app. You can access this information through your smartphone or iPad and be able to see all your restaurants status, pinpointing sales and overall performance from every angle. Even if the internet goes down, you will be able to carry on business as usual. Upserve point of sale app will sync all payments and information as soon as you are back online. This flexible, adaptable mobile point of sale solution can be relied on to give you up to date information that is essential for running a successful business. This app is available directly from Apple and Google Play stores for easy access.
With Upserve payments you are able to receive payment from all types of cards including EMV cards which are considered to be safer from liability. Upserve EMV solution allows you to process chip or smart cards without having to worry about liability for fraudulent chargebacks. The certified PCI Level 1 Compliance will give you peace of mind, and this affordable payment solution is fast to set up and use. All restaurants, regardless of size, must be PCI compliant in order to have the highest level of security for their protection. Upserve Payments ensure that you have the most up to date security, as set by the PCI Security Council with free automatic updates.
When it comes to making educated decisions, Upserve HQ offers reports to track all payments, sales and customer preferences. It is easy to spot trends when using this app as you can analyze all the relevant data that will help you take the appropriate action. This could be making plans for tomorrows schedule by checking weather trends, or changing the menu to exclude problematic items that seem to be returned to the kitchen regularly. Without the necessary in depth reports that Upserve HQ delivers, it is not easy to spot these trends. You can also track how your employees are performing and schedule their work schedules accordingly, for maximum performance. For multi-store locations, you will be able to see sales reports and compare sales trends across all locations. Table turn time and average covers as well as special sale items, from each server, are also possible. Adding menu items, changes and modifications are simple and easy to do with HQ. Menu intelligence will give you an idea of which items are selling and which are not moving so that you can streamline your menu accordingly. Upserve also offers a menu inventory countdown that will let your servers know when you are running low on certain items.
Streamlining a comprehensive profile for each of your guests is made easy with Guest Book which will keep all their information in one location. You will be able to tell what the most popular dishes are, how often they visit your restaurants and upcoming reservations, with a unique profile on each guest. Guest Book works across all locations of multi-store restaurants with one central data system. Know your best customers and regulars by name for future promotions and incentives and compare key insights across the guest list to determine preferences which are essential for marketing. Provide your loyal customers with a loyalty card which they can use for payments. Take guest information and build a customer relationship management system and learn how to motivate loyalty.
Access: Grant your staff access to the relevant sections of the point of sale system that they need to work with. This can be the floor plan for the hostess or the quick serve menu for the bartender. There is a Server Performance leadership board that tracks sales per cover which can be referred to when scheduling staff for busy shifts. Upserve POS offers a training module to use for new staff, which will have them fully trained in no time.
Upserve Online Ordering integrates with the restaurant POS which is easy to use. This streamlined system will not interfere with the working of the restaurant as it has its own online ordering platform. Increase your revenue with online orders without any extra costs, with this integrated ordering system. The orders are automatically relayed to the kitchen through the Upserve point of sale system and executed at the same time as the dining guests. Add the information of your online ordering customers to your growing customer profiles for added analytical information and a larger customer base. Built in Facebook and Google login makes it even easier for guests to reach you for external orders.
Support and Updates: Upserve point of sale offers a multi-service platform with one support number that covers all your needs. Their support team is ready to answer your queries any day at any time 24/7 via phone, chat or email. Flexible financing options are also offered to qualifying customers who need financial help.
If you are looking for a point of sale system that is geared towards the hospitality and foodservice industry, Upserve is only available in the US and geared for small to medium sized restaurants and bars. Upserve is a cost effective, point of sale system which covers all major features that are necessary to run a successful restaurant.
There are two main differences between these restaurant POS systems. Where Lavu is available globally, Upserve is US based. When it comes to size, Lavu is not SMB’s focused and Upserve is geared for the small to medium sized restaurants and bars. Both systems offer a cloud-based system with features specifically designed for the restaurant and bar trade. Upserve comes in cheaper, starting from $69 per month in comparison to Lavu which starts from $99 per month. Both offer customized quotes for larger businesses.
Both Upserve and TouchBistro are specifically designed for the food service business. TouchBistro is available worldwide and they offer 4 pricing structures, starting from $69 per month for a single venue. Upserve has created their Upserve point of sale system especially for the restaurant trade and they offer all the tools needed to run your business efficiently and successfully. They have thousands of satisfied customers in the US, where they are based. TouchBistro is available in 37 countries and offers a system that is designed for Apple users, which can be a bit restricting if you are not familiar with this system.