Fivestars Processing Review

9.0/10
Excellent

1192 reviews
on 1 websites
  • Fast processing time
  • iPad / tablet POS
  • Retail
  • Restaurants
  • Terminals
  • chat support

Key Features

  • Does Not Accept Online Merchant
  • Match or lower your current rate
  • No hidden fees, Free terminal
  • Built in marketing & customer rewards
  • Marketing Automation
  • Payment processing
  • Auto SMS and emails
  • Customer loyalty & Sign-up reward
  • Help local communities
  • Customer Touchscreen & database
  • POS integration

Pricing

Fivestars charges a flat rate per month for their marketing software and the amount varies according to the selected features. Card processing is charged at a flat rate, with no minimums or account fees. Participating merchants can opt for Fivestars’ standard rate of 2.6% + $0.10 per transaction, or send in their prior statements which  Fivestars commits to matching. 

The biggest benefit is that Fivestars provides a free digital rewards card when you use their payment platform: businesses can easily sign up customers to their rewards program during the payment flow, and build a database of customers. Automated marketing and messaging features are available in various pricing packages. There is no contract required, allowing for month-to-month flexibility. The company’s service is powered by two of the biggest payment processors in the market: Worldpay and First Data, which guarantees reliability.

Their basic pricing plan includes one cashier tablet (or POS integration), a separate credit card reader, an online dashboard, digital customer loyalty program,, and onboarding training for $0 per month, you only pay for processing fees. You can add on additional marketing features (e.g. unlimited promotions, text to join, automated messaging etc) to create a customized solution that matches your needs for additional cost..

Special deals are available for those who want to pay for a year in advance and multiple stores are charged per location. Features included in their loyalty program are activity tracking, a customer database, membership management, referral tracking, rewards management and more. A customer touchscreen is offered free on enrollment and you can onboard in less than two days.

Things To Note

Fivestars Pay is fully integrated with the Fivestars marketing program which automates payments, sign-ups, rewards, and messaging through the Promotions and AutoPilot features. This allows merchants to automatically stay top-of-mind and get more return visits. Merchants can set up reward tiers and special discounts, then let the program run while they focus on customer service. Messages are automatically sent directly to customers’ mobile phones at specific triggers during the customer lifecycle: for example, on their birthday or if they haven’t visited in 30 days. 

Businesses can also keep their customers informed through app notifications, text messages and emails at any time. Customer data and marketing results  can be viewed through the Fivestars online dashboard, along with suggested promotions for the most effective offers for your vertical. Offers can be targeted based on spending habits and other criteria, and customers can easily share the news with their own friends & family, bringing new customers to the business.. If you already have a customer database you can import it into their system when you start.

In A Nutshell

With the addition of Fivestars Pay, and the integration with your POS  system, the company offers a comprehensive set of features that allow management to get added marketing value from their payments. 

Fivestars uses a TCPA compliant program that protects your business from spam complaints. Their payment program also guarantees PCI compliance for payment security.

Let’s Dive Deeper

Fivestars Pay is a fairly new addition to the Fivestars platform. The merchant services integrate completely with existing point of sale systems and sync with the Fivestars customer loyalty software. Every swipe with a credit card updates the customer database which in turn is used as a marketing tool. 

Rates are charged daily on a flat fee model without hidden fees. Next day deposits are made directly into businesses’ bank accounts. The Fivestars Pay reader accepts EMV chip cards as well as NFC contactless payments, and all major credit/debit cards are accepted. The Fivestars customer touchscreen also has an onscreen tipping function. The whole process of collecting  payments and getting loyalty points for purchases can be completed easily in store.

Fivestars Connect software powers all customer loyalty interactions through the free tablet or from a point of sale system. Whether customers are rewarded with a free meal or given a free T-shirt, the software makes it easy to keep track of all the details. Intelligent automation makes it easy to manage your reward system and their data driven reports will help businesses make more informed decisions. AutoPilot is a feature that is designed to deliver well timed messages to customers based on a series of triggers. This could be because they haven’t visited the store in a while, or they have a birthday coming up. In addition, businesses are featured on the Fivestars network to get discovered by other local shoppers. 

Fivestars is popular with all types of retail stores, restaurants, bakeries, coffee shops, salons, spas and other personal service businesses.The Fivestars mobile app can be accessed by customers through their iOS and Android phones. The app keeps customers up to date with accumulated points and what rewards they can enjoy. Marketing automation will keep customers aware of the latest special offers and promotions through their phones. The Text-to-join feature allows clients to sign up for a business’s rewards program from anywhere at any time and they can automatically be signed up to receive AutoPilot deals or Promotions by text. 

Fivestars Best Features

  • Marketing Automation – Customer database, automated promotions
  • Payment processing – transparent flat rate and linked to loyalty program
  • AutoPilot campaigns – Automatic SMS and emails
  • Customer loyalty – points system leading to brand support
  • Marketing reports – analytics of trends
  • Revenue growth – increase sales
  • Promote local communities – local support
  • Customer Touchscreen – in store quick access
  • Intuitive technology – easy to use software
  • POS integration – in sync with existing software
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