PaySimple Payment Software Review

7.6/10
Fair

71 reviews
on 3 websites
  • Retail
  • eCommerce
  • EMV Reader

Key Features

  • Multiple choice payment acceptance
  • Online payment gateway
  • Electronic Billing and invoicing
  • Mobile payments & management
  • Customer management
  • Recurring billing scheduling
  • Custom reporting
  • Excellent customer service

Pricing

PaySimple charges a monthly subscription for their software, plus individual transaction fees and associated merchant account costs. The payment processing fees average around 2.49% plus $o.29 per transaction. These charges are considered to be average for the industry. PaySimple does not charge an annual PCI compliance fee and offers a month to month service with no cancellation fee. There are two monthly plans for merchants, the ‘PRO’ which costs $49.95 per month and the ‘ADVANCED’ which is $99.95 per month. These plans both include credit card processing, recurring bill set up, customer management and appointment scheduling and e-Commerce. The advanced option has added API integration, multiple location support and a dedicated account manager. Try the powerful POS system with a 14 day free trial before purchasing to ensure that this is what your business needs.

Things To Note

Overall PaySimple has a good rating and is considered to be a solid performer in the payment processing industry. The Better Business Bureau has given PaySimple an A+ rating since 2015. The only negative that can be found, is the confusion as to whether the company locks in merchants with service contracts. Even though this in not generally advertised on their website it has been noted that under certain circumstances you would be required to sign a lengthy contract, with cancellation fees, if you decide to terminate this agreement. It appears that the company is now a reseller of Bancard contracts which is possibly the reason behind this procedure. More transparency in this regard is needed, and to be on the safe side, merchants are advised to err on the side of caution when signing up.

In A Nutshell

PaySimple primarily allows US based businesses to accept credit cards, debit cards and ACH e-checks online, over the phone, at Point of Sale or with recurring invoicing. A secure platform t0 process payments and manage customer related functions is all part of this reliable and easy to use platform. Customers can log into a simple portal which is enclosed within the email you send them to settle their account. This enables speedy payments from your customers who can also log onto your website and settle their accounts within the PaySimple system. Managing customer information is also easy to do with the software that is included. PaySimple has a dedicated toll-free customer support line as well as online support.

Let’s Dive Deeper

PaySimple has been around since 2005 and has its base in Denver, Colorado. The founder and CEO of the company is Eric Remer. Although their payment processing is handled by National Processing Company and North American Bancard for authorizations and settlements, merchants will deal directly with PaySimple for the management of their account. PaySimple is sponsored by Fifth Third Bank of Cincinnati and Wells Fargo Bank of California, which are their acquiring banks.

Their user-friendly software is extremely easy to use and online billing and invoicing can be done instantly. Overviews of all aspects of your business including reports that show paid, overdue and pending invoices will keep you up to date with this aspect of your business. Customer’s personal and financial details are securely stored for quick access and will help to accelerate all future invoicing and payments. The payment and collection software offered by PaySimple also offers a booking feature and calendar that will allow you to view all your staffs’ appointments in one spot. This is particularly useful for service orientate businesses like hair dressers and spa’s. The ability to set up automatic follow ups and reminders for you clients as well as cancellations and rescheduling of appointments is another useful tool offered with this software.

When it comes to customer service it is safe to say that PaySimple has a great track record with a 24/7 toll-free line and online help. They have a hands on approach to dealing with their customers’ problems and are very helpful when it comes to training and answering any questions you may have about their software.

PaySimple Best Features

  • Accept Payments – online, by phone or in person though POS
  • Sell your products online – generate appointments and new business
  • Capture data –customer details, order history and registration
  • E-Commerce – online store, scheduling and recurring services
  • POS with Omni-Channel – Flexible billing and payment solutions
  • Secure customer database – billing history and contact information
  • Custom reports – order management and reconciliation
  • Cash flow management – keep track of payments
  • Customer Service – dedicated toll free ine for customer service
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