Lightspeed POS Review

8.7/10
Excellent

738 reviews
on 3 websites
  • retail
    Retail
  • restaurant icon
    Restaurants
  • relevant for quick service
    Quick Service
  • ecommerce icon
    eCommerce
  • relevant for bars
    Bars
  • pizza pos icon
    Pizza POS

Key Features

  • Purchasing Inventory

Lightspeed Retail offers extra hardware that you can order which include scanners, cash drawers and printers. When purchasing inventory the ability to be able to check what stock you have and generate a report will provide you with an accurate indication of what, and how much you need to purchase. Sales reports will also offer in depth figures that will let you know which products are selling and give you an overall picture of what items you should be ordering in bulk.

  • Restaurant POS System

Lightspeed offers a huge range of advantages for the restaurant trade through their integrated software. Move and combine tables with the user friendly floor management system or create and edit your menus online with photos, descriptions and prices. Manage inventory which will make ordering and payments simple to do and simplify table orders by sending them directly to the kitchen without any confusion as to the order or first come first serve theory.

  • Individual User Accounts

Set up user accounts for your staff, allowing them to access information they need. User permission is granted to staff according to their responsibilities and what they actually need to access in order to do their job. Not all information is suitable to be shared and you have the capability of deciding which information to share by setting passwords for easy access.

Pricing

Lightspeed offers 3 pricing plans and which one you choose will depend on the type of business you have. All plans include omnichannel capabilities, 24/7 support with free updates, secure cloud backup and basic reports.

  • The small plan which includes 1 register with up to 5 employees is $99 per month.
  • The medium plan allows for 2 registers with up to 10 employees for $169 per month.
  • The large plan allows up to 4 registers with up to 20 employees and costs $289 per month.
  • You can add employees for an extra $9 per month or add an additional register for $59 per month which will include 3 extra employees.
  • An annual subscription payment is also possible.

Things To Note

•Lightspeed inventory capabilities are a bit lacking when it comes to working out variable profit margins and can be inconsistent with running totals.
•It has also been stated that in some cases it can be difficult to get hold of customer service.
•Sending orders via email through the Lightspeed software is sometimes difficult to keep track of, as you get no copy or confirmation on whether the order has been sent.

In A Nutshell

Day to day sales, staff management, customer management and all sales and inventory needs are adequately taken care of by Lightspeed which is one of the leading POS based software providers with over 45,000 satisfied customers worldwide. With 24/7 availability and the capability of working offline when needed, this integrated and multi functional POS system is well worth considering.

Whether you have one store or many, online or in-store the Lightspeed software has what you need to run your business fully informed with streamlined reports and with great efficiency due to the in depth inventory facilities which make it easy to keep up with the stock on hand and place orders according to what shortfalls you have. Be in control of your business with Lightspeed which will allow you access to the system anytime from anywhere for a real time look at how your business is running.

Let’s Dive Deeper Into Lightspeed POS Features 

One of the advantages of Lightspeed is how easy it is to train staff to use the software. The visual interface makes it simple to understand the program and you will have your staff trained in not time. When it comes to staff control the ability to clock in and out and monitor the hours that your staff have worked is invaluable.

Having cloud access means that you will be able to work from any device at any time keeping track of how your business is running even when you are absent. Reports generated and the inventory management system make it easy to obtain accurate information for placing future orders. Lightspeed can be integrated with Xero accounting systems which can be a huge time saver for businesses that are using this accounting package. The only detail that seems to be lacking with this integration of systems is that you cannot enter the details of the invoices that are being paid on a daily basis and have them transferred directly to Xero.com. The ability to transfer these details to Xero would eliminate the need to go through paperwork at the end of the day.

When it comes to offering discounts for bulk buying, this has to be done manually because there is no way to program the invoices to give a discount if you purchase a specified amount of the same product. This is easy to overcome as it can be done manually. Another point that has to be made is that it is not that simple to add your inventory, especially for businesses that have thousands of items. It will take time to do and it is best to do it correctly from the beginning as this will save you a lot of time in the long run. A small rounding issue can occur occasionally with the POS system when it comes to invoice amounts from suppliers. These will have to be adjusted manually.

Many business have started small with the Lightspeed retail and upgraded to the eCommerce software after a few years. It is important to utilize technical support when doing this as getting the POS to work with the integrated eCommerce software is not easy and you will need help. Once it is up and running you will have no regrets as this system works like clockwork with all the features running as advertised.

Lightspeed’s Top Features 

POS System-Lightspeed POS systems give you the flexibility to manage your point of sales from multiple locations. Information captured is integrated and analyzed creating multiple in depth reports which are analyzed and help in making important decisions for your business. Easy interface makes it simple to train staff quickly which results in quick and efficient customer service.

Inventory Management-Sync inventory from all your stores which will allow your staff to access availability of stock via iPad in any location. This will offer customers accurate information about product availability online and instore. With Lightspeed Retail, inventory management tools offer an easy and comprehensive way to keep inventory accurate and current at all times.

Purchasing Inventory-Lightspeed Retail offers extra hardware that you can order which include scanners, cash drawers and printers. When purchasing inventory the ability to be able to check what stock you have and generate a report will provide you with an accurate indication of what, and how much you need to purchase. Sales reports will also offer in depth figures that will let you know which products are selling and give you an overall picture of what items you should be ordering in bulk.

Intelligent Reporting-Lightspeed onsite POS systems allows you to gather information however you see fit for your type of business, regardless of which device you use. Reports generated by Lightspeed retail, will help you run your business efficiently by offering customization options for streamlined reports. Intelligent reports will enable you to make smart and informed business decisions.

24/7 Connection and Reports-Lightspeed has and integrated eCommerce platform that is always working whether you are online or offline. This cloud-based software has a Liteserver which stays online, and allows the POS system to work offline. Getting reports from any device wherever you are is also possible, even if you are offline and once the connection is reestablished all your information will be synced automatically.

Staff Control-Lightspeed offers software that allows you to add large photos which will make it easier to train staff. Accessible data will give a clear picture of how each staff member is performing and allow you to plan for peak periods. Organize staff scheduling and access all staff related reports at any time on any device.

Restaurant POS System-Lightspeed offers a huge range of advantages for the restaurant trade through their integrated software. Move and combine tables with the user friendly floor management system or create and edit your menus online with photos, descriptions and prices. Manage inventory which will make ordering and payments simple to do and simplify table orders by sending them directly to the kitchen without any confusion as to the order or first come first serve theory.

Individual User Accounts-Set up user accounts for your staff, allowing them to access information they need. User permission is granted to staff according to their responsibilities and what they actually need to access in order to do their job. Not all information is suitable to be shared and you have the capability of deciding which information to share by setting passwords for easy access.

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