Aloha POS Review

7.4/10
Fair

212 reviews
on 2 websites
  • Retail
  • Restaurants
  • Quick Service
  • Bars

Key Features

  • Back Office Restaurant Solutions
  • Customer loyalty programs
  • Self-Ordering Kiosk
  • Digital Services
  • Kitchen Production
  • Mobile and Online Ordering
  • Network and Security Services
  • Multi-lingual versions

Pricing

Aloha POS do not advertise their prices online. Their prices are determined by the terminals and countertop point of sale hubs you choose. NCR the parent company of Aloha POS does not provide any information on their website. Once you have decided which terminal is best for your business you will be able to access all the features available on the cloud-based Aloha software. All the features offered are tailor-made for the needs of the food industry. The hardware and software offered for the Aloha POS is charged for, in one monthly subscription, and the amount paid will depend on your requirements. To get a quote you will have to apply online.

Things To Note

With Aloha restaurant POS you can serve your customer anywhere in the restaurant with mobile capability. Payment processing is done over a secure server and you can receive all types of payments including mobile wallet and EMV. Keeping prices accurate is easy with the central management of your menu, promotions and price changes across all customer touchpoints. POS stations are available through NCR and you will be able to choose the best solution for your business. Their hardware supports fast and casual, table service, online ordering and, bar operations. In-depth analytics will give you reports on sales, product movement and employee breakdowns which will give you labor cost as a percentage of sales, by day, week or month. You will also be able to set real-time mobile alerts for different aspects of your business.

In A Nutshell

Aloha restaurant point of sale system is cloud-based and allows you to execute food orders online or on premises. With this system, you can manage your restaurant from front to back office with kitchen management, inventory, employee management and everything you need to run a successful business. This all in one point of sale solution makes it easier to run the daily operations from order to payment settlement. Even when offline, you will be able to run your business without interruptions. Durable hardware is available through NCR and includes countertop, wall mounted or handheld POS options. You can also organize your kitchen order flow with NCR Kitchen Production Systems.

Let’s Dive Deeper

With NCR Aloha POS you will have immediate access to reports on the performance of net sales, by the hour, inventory levels and employee working hours. Analytics offered by Aloha POS includes the breakdown of sales, revenue center, categories, and order mode. With the mobile POS, you will have all the information at your fingertips anytime from anywhere. Front of house features include tables, number of guests and full check details. You can even check on each employees ranking, from sales, tip average and other analytics based on table turnaround.

NCR offers secure payments through the Aloha POS software. You can accept and process EMV payments, mobile wallets and all types of credit and debit cards. Cash, EBT cash and gift cards are also accepted. Payment information is never stored on the POS and the point to point encryption and tokenization offers security for your customers. With Aloha you will be able to keep track of your cash flow and process customer payments safely, quickly and efficiently. With multi-level integration and direct connections to all major credit card associations, authorization is fast and there is no room for errors. The associations included are Visa, MasterCard, American Express, Discover and JCB.

Keep track of customer information, including order history, with the Aloha POS customer loyalty features. You can automate kitchen scheduling to fast track your customer orders and associate loyalty and payment information no matter how they order. With Aloha you can import customer data and identify your customers through caller ID lookup and association of multiple phone numbers and addresses. You can dramatically improve your customers’ experience by using Aloha Essentials which offers speed and accuracy.

The ability to monitor and access your systems through centralized management of your menu, promotions and price changes, across your database, will ensure that these changes are registered across all locations and employee tablets. The cloud-based application allows for real-time monitoring and automated file system access and transfers. In other words, you will be able to update your database and make real-time menu and item changes across the board. All these actions can be done securely with multi-factor user authentication, centralized user management, security alerts and audits with outbound encrypted communications.

NCR restaurant back office solutions offer inventory and purchasing to employee management and payroll with digital solutions that will free up a lot of your time. You will be able to get a better understanding of your daily operations from inventory, recipe management, purchasing stock, cash management, and analytics. Reports will help you reduce labor costs by showing you exactly how much staff you need at any given time. You will also be able to track down your employees’ schedules which includes time off requests and schedule swaps. Changes in schedules can be sent via text, email or through the employee portal.

NCR has on-site support for all your technical issues. If problems cannot be resolved remotely, they will dispatch an NCR customer engineer to your location. From breakdown to fixing of hardware, NCR will help you drive a lower total cost of ownership for your hardware devices. NCR repairs and manages hardware maintenance through their digitally connected services. Omni-channel service requests are supported by online chat, customer portal, phone, and email. These services are available in 17 languages.

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