Ringcentral Review, Features & Pricing [2019]
Article by Chris Costi, Last update at March 19, 2020
RingCentral is said to be one of the best cloud communication providers worldwide. They offer high quality business communications and collaboration using any device from anywhere in the world. As a leader in this industry RingCentral was awarded the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide and UCaaS Leader in 2018.Their flexible and cost effective cloud communication solution is ideal for medium to small businesses. The all in one cloud phone system offers team messaging and video conferencing through a complete contact centre.
Key Features
- Mobile administration
- Toll-free numbers
- Voicemail-to-email
- Phones accessories
- Advanced administration
- Analytical tools
- Multi-site management
- Automatic call recording
- Cloud Connect
- Services across 80+ countries
- Open platform for integration
Pricing
RingCentral do not advertise pricing on their website. The only information they have states that they provide customized solutions for 100 – 10,000 plus. They have a Standard Plan which offers Toll-free or local number, 1,000 toll-free minutes/month, 4 people video conferencing and unlimited internet fax. The Premium package offers unlimited users, 2,500 toll-free minutes/month, 100 people video conferencing, automatic call recording and Voicemail-to-text. The Ultimate package offers additional features like 10,000 toll-free minutes/month and 200 people video conferencing.
You would need to contact RingCentral to get a custom quote. Additional extras available through their website are toll-free numbers at $4.99 monthly, vanity numbers at $30 onetime fee, international numbers start at $5.99 monthly per user and international toll-free numbers cost $14.99 monthly plus $25 onetime fee. Note that HD voice, text, online meetings, and conferencing are available for select RingCentral Office plans.
Things To Note
RingCentral offers high definition audio, fax, text, online meetings, conferencing and more on smartphone, tablets and laptops. Their cloud based software allows you to make and receive calls, send and receive texts and join conference calls with configured phone system settings. RingCentral is also compatible with Android systems and you can use any smartphone to manage your calls and mail. This is particularly of interest if you need to be on the go, as any Android or Apple smartphone offers instant notifications, conferencing and voicemail. They provide local numbers and free global extension dialing, as well as free inbound calling. RingCentral will allocate a dedicated technical assistant manager and customer service 24/7 for all your technical infrastructure. Security is paramount for RingCentral and they have safeguards like firewalls and multiple authentication levels. Click and dial functionality and an open API platform enables communications with popular business apps including Google, Microsoft, Salesforce, Okta, Zendesk, and ServiceNow.
In A Nutshell
Applications used every day can be integrated with RingCentral Office. This will eliminate the need to switch between programs to message, call or meet. They also offer the largest ecosystem with integration apps that will maximize productivity and efficiency for all types of communications. Their intuitive platform for voice and video meetings is actionable through an intuitive platform and contact center. One click conferencing allows everyone to access the same digital tools through an easy to use platform that works on all mobile devices and office sites. Easy installation and setup of their hardware can be managed from anywhere, globally.””””””
Let’s Dive Deeper
RingCentral brings advanced communication functions into popular everyday business apps. Logging in to the software, with an online single sign on, allows you to securely access, share, store and record important data. Integration between admin and operational processes enhances delivery and support of business services through features like click-to-dial, call logging, faxing and analytics through one interface. With RingCentral you can improve productivity on a global scale by bringing your international team together. They offer international numbers in over 80 countries with one comprehensive solution across all markets.
Security and reliability is taken care of with seven layers of security and redundant data centers which ensure user protection and high availability. With 99.99% available uptime, RingCentral monitor and optimize their platform, ensuring the highest level of communications at all times. They have data centers in locations globally that offer high security and effectively shield you from system failure due to errors, cybercrime and natural disasters. Connectivity options and powerful analytics ensure the best audio quality within your existing infrastructure.
RingCentral offers bundled and predictable, global cloud-based solutions that will lower you communication costs. Not relying on local telecommunication companies and third party add on services, will give you a cost effective solution for all your communications. The ability to share content from any device will impress your colleagues and customers. Free online meetings can host up to 100 participants offering high quality audio visual from your desktop or mobile device. Stronger relationships are built through online team messaging from any device at any time. RingCentral is committed to offering enterprise grade reliability and their team of professionals monitors and optimizes their platform at all times.
The RingCentral platform utilizes multiple layers of security to protect your data against fraud and service abuse. Robust security measures at every level including physical, infrastructure, host, data, application and business processes are in place. To prevent interception of your communications, RingCentral provides Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints. RingCentral regularly undergo independent verification of their security control and remain HIPAA and HITRUST compliant. RingCentral has earned the highest rating possible from Skyhigh which satisfies the most stringent requirements for data protection in this market.
The ease with which you can connect to RingCentral will allow you to connect and collaborate with anyone from any device. Their powerful mobile administration app allows you to change settings on the go and communicate seamlessly and become more productive. Team collaboration and face to face meetings with your customers will cut down on travel costs and allow you to run your business efficiently. RingCentral also has a great selection of desktop and conferencing phones to choose from so that you can built the ultimate communication hub for your business. Their desktop and mobile apps are free to download and that is all that you will need to manage all your communication requirements. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Meetings.
