Article by Chris Costi, Last update at December 11, 2019
Grasshopper is a cloud based telephone communications system that is suitable for small businesses, especially those who have employees on the go. With this system you can create one central number with a multiple of extensions which makes it easier for your clients to get hold of you. This system allows you to create a virtual office while simplifying communications in each department. Mobility is also possible with Grasshoper and your employees can use smartphones and tablets to answer the office phone, while being out in the field or from home. The system is fairly easy to install and can easily be updated and customized as required. There is a ‘find me’ feature that allows you to take calls on your mobile without revealing your mobile number. The Grasshopper app can be downloaded directly on mobile phones to give your employees the mobility they need. They also cover all the basics and offer call routing/IVR, voicemail and faxing.
Grasshopper offers affordable plans for small business. There are 3 price plans, the Solo which gives you one number and 3 extensions and cost $29 per month. The second option is the Partner which offers 3 numbers with 6 extensions and costs $49 per month and the third option is the Small business which offers 5 numbers and unlimited extensions and costs $89 per month. You do not need to sign a long term contracts and Grasshopper offers a 30 day money back guarantee.
The brand, Grasshopper was acquired by Citrix which is a well-respected leader in communication solutions for small business. They are also known as GoToMeeting, ShareFile and GoToWebinar. This acquisition has made Grasshoper a very popular virtual phone system in the U.S. Grasshopper is a good choice for smaller businesses who need VoIP phone for mobile communications. They offer very basic features within a virtual PBX system that is suitable for those who do not want or need complicated telephone systems. Grasshopper also has a simple pay as you go plan without any long term contracts and extension on all plans.
The Grasshopper telephone system may not compare with the multifunctional cloud based telephone systems that are geared towards large enterprises, but if you are an entrepreneur or a small business, you do not need so many features. All the plans Grasshopper offer include the basics like business texting, call forwarding, custom greeting, unlimited minutes, inbound faxes and voicemail. Grasshopper also provides desktop and mobile apps that will allow you to keep on working out of the office. There is no need to purchase any hardware as the whole system works virtually.
Let’s Dive Deeper
The whole idea behind using a system like Grasshopper for your small business is that having internal extensions and a central number gives the impression that you are a larger and professional establishment. The ability to choose a toll free or local number for your business is also enticing and you can use the apps with your existing telephone systems without incurring extra expenses for hardware. Once you have your central number it is a simple procedure to add departments and employees to extensions. With the Grasshoper telephone system you will be able to make and receive calls, voicemails and faxes from anywhere. You can also customize and record a main greeting and set up for business texting and call forwarding which will let you transfer your calls to your phone and work from anywhere.
Once you sign up with Grasshopper you will be able to get calls on your computer or cell phone immediately. You will not require any additional expensive telephones to get started. All your voicemails can be transcribed and delivered to your email if you do not want to listen to your messages for any reason. You will also be able to send and receive texts on your toll free or local number. With the features offered you could easily turn your computer or smartphone into your business line. Toll free numbers are a great asset for marketing and it will give you a national presence. You can also choose vanity numbers which will have corresponding letters to the last digits of your number.
Having extensions on a central line is a huge advantage when it comes to customer service. You can create and customize extensions to call forwarding in the office or even at home or on you smartphone. The idea is to create 1 digit department extensions and 3 digit employee extensions. Your customers need never know that you are answering your office phone out of the office. You can use your Grasshopper caller id to hide the fact that you are answering on your mobile and are not in the office. This whole set up will give your business a more professional image and give the impression that you are a serious business. Another advantage that Grasshopper offers small business is the fact that you do not need to purchase or maintain any expensive phone hardware as their system is totally virtual.
It is also possible to screen your calls before accepting and get your voicemails and faxes delivered via email. With the ‘read your voicemail’ feature you will get a transcription of each voicemail included in your email notifications. Recording a greeting is simple and you can either do it yourself of choose a message from the voice studio that is included in the Grasshopper app. You could record a message with your store hours and other relevant information that you need to relay to your customers. A business SMS feature is also included which will allow you to send professional text messages to colleagues, employees or customers. Reduce your costs with Wi-Fi calls through the internet and never have to pay expensive phone company bills again.
Grasshopper Best Features