Kounta POS Software Review

7.7/10
Fair

107 reviews
on 2 websites
  • Retail
  • Quick Service
  • EMV Reader

Key Features

  • Point of sales with optional add-ons
  • Huge selection of integrated apps
  • Hardware flexibility
  • Free selection of payment processor
  • Employee management
  • Customer loyalty programs
  • Inventory management
  • Accounting applications
  • Full reporting apps
  • Customer training and service

Pricing

When it comes to pricing, Kounta offers four packages. The first one, Lite is the free option which is capped at only ten transactions and is not an option for most businesses. The second package is ‘Sell’ which is $50 per month and includes one device and access to just basic functions. The third is ‘Manage’ which is $100 per month and includes two devices and some additional features. The largest package comes in at $150 per month and allows 3 devices but gives you the full scope of all the features available through Kounta. Additional devices can be added at an extra cost of $25 per month. Kounta does not offer their own payment processing platform and charges for payment processing would depend on the company you choose to work with.

Get Free Quote From Top Companies:

Things To Note

Although Kounta is completely cloud-based, it is not affected when the internet goes down and you will be able to carry on business as usual. All the information is stored in the cloud and the point of sales, front end is managed within a browser or an app if using a desktop. Downtime with the internet does not pose a problem as the transactions are queued and synced when the internet is back on. If you have integrated your credit card processor with your point of sales system it will not be possible to accept credit card transaction if you are offline. Security is of the utmost importance to Kounta and they have developed essential cloud security to protect your information.

In A Nutshell

Essentially Kounta is retail software with restaurant capabilities and ideal for quick-service food outlets and cafes with seating and table service. Bars are also catered for with tab options and Kounta has the capability to run full restaurants and even hotels. This is made possible by the large amount of integration options that they offer. Another key capability with this software is the ability to manage multiple locations from a central management system. Kounta is ideal for medium sized businesses in the food industry and is perfect for a single store or a small chain of stores. Kounta also allows you to customize your point of sale to work exactly the way you want. You can easily build table layout, set prices, allow for taxes, and add products with variations and link up to any payment processing platform.

LETS DIVE DEEPER

Kounta Point of sale system is accessible to your employees with a PIN that is defined by the managers. You will be able to decide what information each employee can access according to their credentials. Your point of sale software allows you to modify and adjust orders and also delete and modify sales. These actions can be restricted to management only. Controlling tips for your staff is another app that you can add on. At point of sale you can also run a tab for your customers which will give you a running balance and keep their check on hold until it can be finalized. Once sent to the payment terminal, your customer will be able to tap and pay instantly.

Payments can be handled quickly from anywhere including the table or through an online ordering app. Your payment processor should be able to accept all types of cards including EMV contactless cards, Apply pay and Google Pay. Kounta does not have its own payment processing system but does integrate with most of the larger payment platforms available. The point of sale however, will allow you to split bills, add tips or apply discounts and sell on account according to the needs of your business.  Kounta also offers the Fast Cash feature which automatically opens the register with no intermediate steps. This is a fast way of receiving payments, particularly when it is a very busy time. The right amount of each bill is automatically charged to the customer and payment can be received in one easy step without the need for verification of the amount. A mobile payment app that allow customer to order through their smartphone called Boppi is available. Mobile payment processors that are specifically aimed for the hospitality industry is Mobi2go and PayPal also has a payment processor that allows mobile payments. All credit card processors that have a compatible EMV card terminal can be used with Kounta. A list of preferred processing companies are listed and they are easy to add on to the POS system.

Hardware requirements for Kounta apps are varied and you can run their software on a desktop, Android device, iPad, iPhone or and iPad as long as you have the minimum requirements as listed on their website. Various printers, scanners and cash drawers can be used with Kounta as long as you the device you use is compatible. Compatible peripherals are also listed on their website. With the correct hardware configuration you can use multiple types of devices. If you need new hardware you can purchase directly from Kounta and take advantage of their special offers.

Cloud-based, Kounta keeps all your information in the cloud. Your information is accessible through any device as long as you are online. The software is completely functional even without an internet connection. The only thing you won’t be able to do when offline is accept credit card payments since you will have integrated with a 3rd party payment processing platform. Kounta works with a large selection of add-ons which can be used with their software. This includes payment processing applications. Most of these applications are free and can be added on, as required.

Ease of Use is relative as the initial set up is pretty straightforward and the point of sale software is easy to follow and teach. It might take a bit longer to configure the inventory management and payroll management which are presented as add-on applications. Kounta also offers links to their ‘partners’ like service providers that you can set up with their software. All these additions could prove to be a bit confusing in the beginning and like most software could take a while to master. Reviews have also stated that the back office of the software could benefit from a more intuitive design as it can be a bit confusing to navigate. Making sales and using the point of sale applications is reasonably easy to do with products having images that can be displayed on the front screen. These items are organized into defined categories and are accompanied by a search function.

Inventory Management features allow you to add an unlimited amount of items. With the food industry you can add raw ingredients which will give you a true reading of menu costs. It is a simple process to add items, locations, define products, utilize product tags and create your own categories. Waste management in establishments that use raw ingredients like restaurants will benefit from this fully comprehensive inventory management application. Useful stock control features are included which will allow you to run your day to day business and also manage reports that will help you with purchase orders.

Employee Management is a feature that covers all your employees’ activities. Time and attendance tracking, sales performance and scheduling are all possible with the addition of a simple app or you can integrate with Nimble or Deputy which are available as 3rd party services for more advanced employee management functions. Scheduling your employees working hours is easy with the scheduling tool. Use data to establish how many staff members you will need and who your best performing employees are for any given shift. The Kounta point of sale interface has a clock in and out feature which will allow you to create accurate timesheets.

Reporting is offered through a selection of analytical report providers which is available from add-on modules. There is a basic reporting application that comes with the basic Kounta point of sales system, but if you would like to get more in depth reporting tools there are applications that you can add.

Security is a very important part of Kounta software and they use skilled resources and up to date security, external security audits and intrusion detection. They take every effort to do data back-ups regularly and are committed to provide uninterrupted and reliable security for the hospitality and retail business.

Customer Relationships and Marketing is available through integration with leading applications. You can add customers to your loyalty program directly from your point of sales during a sale. Some establishments like to add purchase points to reward accounts and this is possible through these apps. Customers are notified when they receive rewards via email or message. These rewards appear through the Kounta interface and are redeemable directly through the point of sales during checkout.  Integration with mailing list providers like MailChimp is also possible, this is ideal for running marketing promotions for your customers. Other programs available to enrich your customer relations and marketing are MailSync and AWeber.

Accounting software that you can use to sync all your accounts and process sales and expenses for tax purposes are Saasu, QuickBooks and Xero. Nimble can be used for Employee management and Timeforge to track labour, HR and employee scheduling. Metristo is an advance analytical software that is aimed for retailers. Once installed and integrated with the Kounta point of sale software, reports will be accessible from anywhere at any time.

Customer Service and Technical Support is available as a free online resource from Kounta. There are training videos and a community forum that is used by customers with questions. Troubleshooting articles and features are easily accessible. You can reach Kounta’s professional advisors through the chat feature and by email. Phone support is offered to Manage and Extend plans through Kounta. There is a list of information on the point of sale interface for contacting partners who can also provide hardware and integration setup support.

Kounta POS BEST FEATURES

  • Point of sales with optional add-ons

Kounta offers a point of sales system that is capable of running retail and restaurant businesses. Numerous modules are available as add-on for you to be able to customize how you run your business. The selection offered cover all aspects of business management.

  • Free selection of payment processor

Kounta does not have its own payment processing system but does integrate with most of the larger payment platforms available. The point of sale however, will allow you to split bills, add tips or apply discounts and sell on account according to the need of your business. 

  • Inventory management

It is a simple process to add items, locations, define products, utilize product tags and create your own categories. Waste management in establishments that use raw ingredients like restaurants will benefit from this fully comprehensive inventory management application.

  • Full reporting apps

Reporting is offered through a selection of analytical report providers which is available from add-on modules. There is a basic reporting application that comes with the basic Kounta point of sales system, but if you would like to get more in depth reporting tools there are applications that you can add.

  • Accounting Applications

 Accounting software that you can use to sync all your accounts and process sales and expenses for tax purposes, are Saasu, QuickBooks and Xero. Nimble can be used for Employee management and Timeforge to track labour, HR and employee scheduling

How does Kounta compare to other restaurant POS systems?

Kounta vs Revel

Revel is suitable for all types of businesses and can be adapted for both restaurants and retail stores. When it comes to price, Revel does not advertise their pricing system online, but reports have stated that their packages start from as much as $139 per month. Revel offers superior inventory management software and is more suited for the retail trade. Kounta is a lot cheaper at $50 per month per location and is more flexible when integrating with existing hardware. Kounta comes with a basic point of sales system with a number of optional add-ons to choose from. Kounta has its headquarters in Australia whereas Revel is run from the US. Both are available worldwide and their software can be run offline without any interruption to day to day operations. Revel also boasts an excellent support system for all its customers.

Kounta vs Square

Square is ideal for start-ups and small retail businesses. Square offers advanced mobile processing solutions and many features that you would normally pay for on a monthly basis, with an advanced iPad POS. Square is ideal for small businesses who do not want to spend a lot of money on hardware, and just need a simple solution to manage their business quickly and efficiently. Kounta is also suitable for small to medium sized business and has the capability of growing with your company and handling multi-store locations. They also offer a full point of sale solution with the possibility of additional modules to suit most types of businesses. Starting price for Kounta is $50 per month per store, but they do not have their own payment processing platform. Square, on the other hand cannot be used without their own payment processing platform.

Kounta vs Breadcrumbs

Breadcrumbs was created specifically for the restaurant and bar trade, whereas Kounta also gives you choices of point of sales software for the retail and service industry. Both Breadcrumbs and Kounta offer affordable fees with 3 packages to choose from and start from around $50 per month per location. Breadcrumbs is US based whereas Kounta which is an Australian company is available worldwide. Both systems are cloud-based and offer additional modules that can be added to the point of sales software. They both have the capability of working offline without compromising your day to day operations when the internet is down. Both these systems come highly rated, especially Breadcrumbs which has the highest percentage of satisfied customers.

Visit Site