Nextiva Business Voip Review

8.0/10
Fair
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82 reviews
on 1 websites
  • chat support
  • Presentation Streaming
  • Easy SetUp

Key Features

  • Flexibility for all sized businesses
  • Superior customer service
  • Reasonably priced
  • Global communications
  • Unified communication platform
  • Cloud hosted PBX
  • Quality audio and visual communications
  • Worldwide conferencing
  • CRM management app
  • Save on telephone costs

Pricing

You can join the cloud based communication system for as little as $19.95 per unit per month for the basic. There is no setup fee and you will have unlimited calling facilities and virtual faxing. The next package is the Office Pro Plus which costs $20.95 per month and offers all office pro features as listed on their website. The Office Enterprise starts at $27.95 per month and has call recording and professional greeting with seamless desk or mobile communications. Nextiva offers CRM solutions to keep all your customer information integrated with their phone services. The basic CRM is $10 per month which offer seamless channel interaction, the Service CRM Pro is $20 per month and the Service CRM Enterprise is $35 per month. Note that these charges are billed annually.

Things To Note

Nextiva offers an array of features and solutions for easy global communications to all businesses at affordable prices. With over 800 contact numbers and different extensions allocated to new businesses joining Nextiva, this system is also suitable for large enterprises. Currently, Nextiva is used by over 25 different industries of varying sizes in the U.S. Their scalable solutions can grow with your company and it is easy to add more units as your business evolves. With the Enterprise package you will get the full features which includes voice and video communications from anywhere at any time through your mobile devices. All communications across the board can be controlled by you from one unified communications center and you can quickly swap and transfer phone calls between onsite and remote locations.

In A Nutshell

Nextiva offers different ways of communications within a single platform that is geared to help businesses maintain control and save costs. Nextiva analytics will give a clear indication of how your business is working and decision insight with data rich reports on all work related communications. Your enterprise will be connected to one of the most reliable and secure cloud communications platform available and you will be able to use an online control panel that allows you to manage phone calls, employees and locations.

Let’s Dive Deeper Into Nextiva Voip

Nextiva allows small business to thrive with a telephone system that runs from one source for voice messaging, texts and conference communications. Their small business phone systems offer HD audio and video virtual meeting rooms and virtual faxing. You can get your voicemails sent to your emails were you can forward them or even send to text. Using and managing your phone system has never been easier. Nextiva offers an easy to set up and intuitive interface to follow that will allow you to customize your telephone system to fit in with your needs. Their phone system is also very flexible and scalable and will grow with you as your business flourishes. Staying connected to all your employees, wherever they are and connecting with your colleagues and customers from anywhere at any time is easy to do with the Nextiva cloud based telephone system. You will be able to access a unified view of your business from any browser or mobile device as long as you are connected to the internet.

Transferring and swapping between multiple devices can be done with one click as Nextiva offers complete business mobility. You can set up your devices to display your office number whenever you call a client and engage in a one on one HD video call with anyone across the U.S or simply send instant messages through chat rooms as a convenient text option. Nextiva have a highly redundant network which ensures virtually no down time. They offer nationwide coverage and their carrier grade data centers are SSAE 16 certified, SOC II audited and offer PCI-DSS certification.

If you run a call center you will be able to support a workforce and virtual employees from anywhere in the country. Their phone activity can be monitored and modified through the unified communications online dashboard which will be the pulse of your business within working hours. You can manage your dashboard through any internet browser or mobile device and monitor incoming and outgoing call with one simple click. Nextiva offer a simple interface which allows for easy user and feature management from anywhere in the world. Use the Nextiva App to stay connected with anyone, anywhere whether it is your employees or your clients. The advanced communication tools allows you to work uninterrupted at any time with more ways to collaborate than ever before. With Nextiva you can choose which business phone method you want to use to keep in touch with your colleagues and clients through their simple interface and features. Making calls or chatting can be done through desktops or on smart devices from anywhere in the world.

If you are changing over from another service to Nextiva, you can keep your existing telephone numbers or pick a new local or toll free number. Call management will be at your fingertips and you can manage the phone service with NextOS. Generate historical analytical reports that will give you comparisons and help you make educated decisions. Combine business phone services with other Nextiva products so that you can increase functionality with messaging and workflow automation. With all these functions it is inevitable that you will build outstanding relationships with your employees and customers. Working today is rarely limited to an office and the ability to use mobile apps that will keep you connected while travelling or working from home will be a huge advantage. Complete mobility with feature flexibility and clear communications will go wherever you go and grow with you. The Nextiva App which is included in the Office Pro Plus and the Enterprise planes enables complete mobility.

Convenient conferencing and collaboration will keep you connected from any location. You can conduct video conferences with screen sharing on any computer or laptop in real time with instant messaging and chatroom features on your mobile phone. Nextiva apps are suitable for android, iPhone, PC and Mac.

Nextiva Best Features

  • Flexibility for all sized businesses – suitable for small to large enterprises
  • Superior customer service – 24/7 call centre for customers
  • Reasonably priced – starts from less than $20 per month per user
  • Global communications – call and receive calls worldwide
  • Unified communication platform – all in one telephone system
  • Cloud hosted PBX – all communications stored controlled through the cloud
  • Quality audio and visual communications – conferencing with superior audio-visual
  • CRM management app – keep all your customer details integrated
  • Save on telephone costs – cheaper than phone companies
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