Article by Chris Costi, Last update at December 11, 2019
Helcim was founded in 2006 and provides merchant services and business software to thousands of business owners in Canada and the U.S. With over 2.5 billion in processing and 15 million transactions annually, Helcim has evolved and become an all-in-one business management system. This management platform was named Helcim Commerce and was launched in 2017 empowering businesses to simplify business operations and credit card processing. Helcim offers secure payment processing with PCI Level 1 compliancy. This ensures the safety of customer information by keeping financial data out of your computer systems. All information is backed up on multiple servers in the cloud and can be accessed securely from anywhere at any time. Payments can be processed on iPhone and Android devices with the Helcim mobile app and virtual terminal. Helcim Commerce offers a POS system that is included in all their merchant packages. Their software offers management solutions for all types of business including retail, service based, online stores and the food industry. Payment processing is built into the platform for a seamless experience. You will be able to accept all types of cards including chip and PIN, tap and pay or swiping. When necessary you can manually key in information for over the phone transactions. Helcim offers virtual terminals, point of sale and other hardware that you can purchase outright or get on a monthly rent basis.
Helcim offers month to month payment processing with transparent cost plus pricing. There are no hidden fees and the cost+ margins are guaranteed for the duration of your stay with them. Equipment can be rented on a month to month basis at a fair price if you do not want to purchase outright. The hardware available on the Helcim website include credit card terminals, printers, cash drawers, barcode scanners and more. All merchants regardless of size receive interchange + processing rates which includes PCI compliance costs. Rates are worked out on a scale, and costs are lower as turnover increases. On signing up you will pay a flat rate of $15 per month for retail stores and $35 for online e-Commerce sites.
For retail businesses you can expect to pay 0.25% + 8¢ for up to $25,000 transaction per month, 0.23% + 7¢ for up to $50,000 per month and 0.21% + 7¢ for up to $100,000 per month. Online stores are charged 0.45% + 25¢ for up to $25,000, 0.40% + 20¢ for up to $50,000 per month and 0.21% + 7¢ for up to $100,000 per month. As the sales increase the rates decrease. Additional locations cost $25 per merchant ID, multi-currency processing $25 per month and level 3 data processing £25 per month. Registered charities pay 0.10% + 10¢ per transaction.
Helcim merchant services will automatically deposit your income to the bank of your choice, on a daily basis. Your payment processing solution has a built in account for Visa, MasterCard, Discover, China UnionPay, American Express OptBlue, JCB and Visa Debit. Card processing is done in less than a second providing real-time approvals.
Helcim Commerce was built around the Helcim payment processing system which was originally the company’s core business. Every feature is geared to help you sell more and get paid faster. This all-in-one platform was created to help businesses manage their payments in collaboration with built in management solutions which are intuitive and easy to use. Whether you want to set up an online store, checkout, point of sale system, or receive payment through a virtual terminal, Helcim has the solution. Their management tools include inventory, order tracking, customer database and much more.
Access to analytics and reports can be accessed from anywhere at any time. Helcim guides you through setting up themes, online store, products and invoices as well as anything else you need to get started. Their rates are considered to be amongst the most reasonable in the industry. Transactions are processed daily and you should have your funds in your account within a couple of days. Processed fees are totaled and removed from your bank account at the end of each month. Helcim Commerce supports ACH processing through virtual terminals, payment pages and self-service customer portal. Helcim offers multi-currency processing and level 3 data processing.
Helcim Commerce allows you to customize and add your brand to your website, invoices, receipts and portals. You can select a theme, upload your logo, choose your colors and change your content, email templates and everything your customers see. Helcim Commerce supports multiple business locations and access is available from different locations and devices. All your data is synchronized and kept together so you can view the overall status of your business and switch between locations and currencies without having to interrupt the flow of your business.
You can receive payments from anywhere in the world through your Helcim merchant account which is supported on the Helcim Commerce platform. This all-in – one system offers everything you need to manage your business and receive payments in record time. The Helcim Fraud Defender can be set to decline transactions based on score levels unless you are prepared to review each transaction manually.
Important features of Helcim Commerce include customized online invoicing, speedy checkout with desktop, mobile or tablet, online hosted e-Commerce platform, Inventory tracking, customer management, automatic billing and subscription management. Important integrations include Developer APIs, Third-Party Carts and QuickBooks. A virtual terminal interacts with the platform, updating the card vault and creating new customer profiles. Through the software you can generate orders, keep track of payments and automatically send out receipts. Keeping track of your sales and expenses has never been easier. Helcim Commerce lets you access your daily batch totals, and perform settlements as needed.
Applying for a merchant account is simple. The main factors that will affect your application is your monthly credit card processing volume, the size of your transactions and your industry. You will need to submit your bank details and a copy of your business registration and licenses. Helcim financial services require a basic credit check performed on all new applicants before their application can be considered. They are one of the few processors that allow for co-signers and they do have restrictions on certain high risk businesses. New applications are approved within 48 hours and the equipment is sent to your via UPS or FedEx. It is also worth noting that Helcim has an in-house team that offers customer support in the event of any problems
Helcim Commerce offers a point of sale system that integrates with your inventory and management system. This will help you keep track of stock available and sale trends. Your invoices can be customized with fields specific to your business and send directly to your customers by email. There is also a full shopping cart with instant calculation of taxes and charges. Live integration with major shipping providers will allow you to inform your customers of shipping costs. Your website, shopping cart, billing system and apps are all integrated with the payment platform. Pre-authorization, voids, refunds, recurring payments and card tokens are processed seamlessly. Helcim Commerce is configured to calculate state, provincial and federal taxes. You can also add tax regions and customize tax settings based on your unique business needs.